Hear What Our Customers Have to Say:
"Matthews has my business forever"
Theresa M,3/20/14, Matthews Chevrolet Service Center
"I have never had such a good experience buying a vehicle anywhere else."
I am certainly amazed by the atmosphere and the quality of service we received from Tom Donovan! He was awesome before, during, and after the sale. He came in on his day off, called to make sure everything was going good with my vehicle, took personal responsibility for my sale. I have never had such a good experience buying a vehichle anywhere else. I live about 45 minutes away but will not buy from anyone else ever again. Thanks Tom, you Rock!!!!!!!!!
3/4/14, Matthews GM Center
"Best Price Up Front.."
I called up Matthews' GM regarding a used vehicle I saw on Cars.com. Tom Donovan took my call and I appreciated his honesty and no-pressure attitude right from the beginning. He told me what he knew about it and said he'd take another look at it and let me know. Within an hour, I had an email detailing everything that Tom had observed after he personally inspected the condition of the vehicle for me. I made the one hour trip to check out the vehicle and was entirely satisfied with it. Tom was easy to work with and didn't try to push me anything I didn't want or need during the transaction. Not only did I get the best price up front, but I didn't mind waiting through the paperwork and got a sweet ride out of the deal as well. Thank you Tom!
Adriel D,3/17/14,Matthews GM Center
"Feel like members of the Family."
I love the rewards policy! That helps make it not quite so hard when paying the bill (or the next bill). Nancy (at the front desk) is WONDERFUL, as are the guys in the Service Department. You're all great to deal with and talk to. You make us feel like we're 'members of the family.
Robert J.,5/10/13, Matthews GM Center
"Very straight forward and honest"
Jack was great to work with. Very straight forward and honest. Of course what else would you expect from an Irish man!!! He made my purchase very simple and took into consideration all my current needs. I would recommend Jack to my anyone. He always had a smile on his face and he certainly made my Irish eyes smile too.
"I look forward to my next purchase with Matthews"
I just wanted to take a moment to say that my experience at Matthews Cadillac was the smoothest, easiest, tansaction that I have ever made buying an automobile. John Quick was very understanding to the fact that we have a 2 year old. He had everything ready for us and was very helpful. John Castelli was also very helpful. Thank You both very much, I look foward to my next purchase with Matthews, Thank you again, Barry
Barry B,5/3/13, Matthews Cadillac
"Very Pleased with Denny Clark"
I wanted to let you know how pleased I have been with the service I have received at Matthews Chevy. I am now on my 3rd Chevy Impala the first 2 going to 100K miles and this one at 60K miles. I have them regularly serviced and maintained by your service department on the Old Vestal Road. I have been very pleased with the service and treatment I have received there every time I have been there. Particularly from Mr Denny Clark, who has handle each of my service problems or regular service appointments quickly and professionally. I will continue to purchase Chevys from Matthews because of this exemplary treatment I have received. Please let Denny Clark know that I certainly appreciate his efforts and the service from his department. Thanks! Bob Baxter Owner- Baxters Traffic Safety Center Johnson City, NY
Robert B,7/30/13, Matthews Chevrolet
"Cinnamon Toast Crunch"
Cinnamon was Dynamic. Did not think she could get me out of my Kia that I did not like. That is putting it mildly. Very personable. Treat her well. she will make you alot of money.
Howie JB,7/30/13 Matthews Import Center
"Servicing was done right on time"
Greeted by name, I came for a 30,000 mile check. Gil Millard told me how long service would take, and summoned my shuttle driver. While I was enjoying Vestal's shopping, Gil phoned to confer about his recommendations for service, and how much it would cost. Servicing was done right on time, driver picked me up, and all the paperwork was ready. Gil was cordial and efficient. I "zoom-zoomed" to the free carwash, and was happily on my way. Thanks
Linda,10/20/13 Matthews Import Center
"Their 'one price' could not be matched anywhere else"We just bought a 2012 F-150 here after shopping at all the major lots in the area. Matthews ended up with the best price, value, and options over all. Ask for Tom Donovan when you come in. He will give you the straight data. Their "one price" could not be matched anywhere else. His honesty was a breath of fresh air. I got the good and the bad which helped me make a well informed choice. He also knew when to give me the space and time I needed to think it through instead of pushing me to make an impulse buy. Thanks Tom for the excellent service.
Stan C, 10/30/13 Matthews GM Center
"They truly make you feel welcome and go the extra mile "
I, Peggy, purchased a 2004 Grand Am at Planet Preowned from Bill Frank on 11/11/13. He was great with how well he explained everything and kept me informed throughout to buying process. Pete the finance man, truly went above and beyond to make my new car sale become a reality. I would highly recommend Bill Frank & Planet Preowned to anyone. They truly make you feel welcome and go the extra mile to make your new car dream a reality. Very memorable buying experience!
Peggy M,11/11/2013 Matthews Planet Preowned
"I would definitely recommend Matthews Planet Pre-Owned"
I came to Planet Pre-Owned after hearing many good things about the service and the assistance provided. When I came in, I met with Jeff Wickman and he was very helpful and kind with assisting me in finding the right car for me. Because I wasn't too sure with what I could afford and what I initally wanted the Business Manager Peter Richman helped me out with the financial part of my car purchasing experience. After I met with both of them, they together came up with something that would fit my requests (budget etc). To my surprise, the payments came out to be less than I thought, which is great! Awesome job! Thank you Jeff and Pete for helping me through my first car buying experience! I would definitely recommend Matthews Planet Pre-Owned to everyone!
Michele M. 2/20/12,Planet PreOwned
"Jay Barrett, Top Notch Employee"Hi, I have bought three cars from you dealership. In 2007 I bought a 2007 Saturn Vue and a 2002 Saturn SC2. I could not have found better service from Mike Savage and Brian the service managers. That made me go to the Kia store and buy a 2012 Sorento. The 2002 SC2 is my son's car. I needed to buy a muffler strap for it today 2/17/12 I went to your Chevy parts store which I have been there in the past. A gentleman named Jay Barrett waited on me today .I just want to say he is a top notch employee and helped me to the tee. You should be proud to have him working for you. He is a asset to your company. Thank you, Jeff Cannon
Jeffrey C. 2/17/12,Matthews Chevrolet
"Wonderful Service Job Today"
I wanted to thank Matthews for a doing a wonderful service job today. I had an appointment for my 2008 Subaru Legacy for some routine maintenance. The service rep that worked with me, (his name is Gil Millard), was excellent and explained the services that Mathews provides. I had explained that there was a noise with my car and he said they would look to see if they could pinpoint it. The mechanic that did the work on my car also did an excellent job by doing the requested maintenance, diagnosing the noise and fixing it. (As it turned out, and to my surprise, the noise coming from the front end of the car was covered under warranty). Together they were both very professional and did an amazing job. I would also like to add that I had bought my car new back in 2008 from Mathews before I had moved out of state. The sales team at the time did a great job in helping me find the right car for me. I wanted to congratulate your team at Matthews Subaru for doing an excellent job. I plan on being a long term customer because of the polite, courteous, professional, and helpful employees you have working there. Thanks again.
Benjamin C. 2/17/12,Matthews Import Center
"I was blown away by the service I received, people were fantastic"
I wanted to give feedback on the service crew at the GMC dealer. Was traveling home from the Finger Lakes to New Hampshire when my Yukon broke down. I googled nearest GMC dealers and thank god it gave me Matthews GMC. Was about 20 miles east of the dealership. When I called I was put in contact with Jim Rogers in Service. Told him my situation and he took car of everything. Sent a tow truck after me(Becks Tioga Towing-they were fantastic also). Explained I was very un easy leaving my wife and 2 daughters on the side of the road since the tow truck had room for only 1 rider. He sent a car to pick them up. Jim also said the service department closed at 3 pm on Saturdays. Would probably not be able to do anything till Monday. This was fine with me considering the circumstances. My wife had arrived before me at the dealership and explained to Jim what had happened. When I got there he had arranged for a U Haul pick up for me to go and get my boat that I had to leave at on the road. He told me to hold tight and they would look at my Yukon first. If they could fix it he was going to have himself and the Service tech stay after closing at 3. Turned out they were able to fix it and got us back on the road at 4;30. I have dealt with GMC products and service for 25 years and have never had this kind of service. Jim was outstanding!!! Went above and beyond to make us comfortable and get us going. I was blown away by the service I recieved and have never purchased a vehicle from you. People would be insane not to buy a vehicle from Matthews! Also the sales people were fantastic to my wife and daughters while we were there. Checking to see if we needed anything. Sorry I don't remember names but it was everyone working this past Saturday. Again I can't say enough about Jim, every dealership would be lucky to have someone like him on staff! You also have a beautiful facility! Thank You!! George Brewster
George B,7/29/13, Matthews GM Center Service
"First Purchase in a long time!"
Our sales person, Andy Wheatley was wonderful. Very easy to work with--would highly recommend!!! Thanks Andy!
Kris H,5/15/13, Matthews Ford Lincoln Norwich
"Great Service at Planet Preowned"
Your service department at Matthews Planet has restored my faith in having my SUV serviced honestly , courteously and professionally . I went through a very bad repair recently locally where they were not honest and did not have the expertise to repair my vehicle properly and I ended up taking my vehicle to your service department on two separate incidents and they corrected the issue correctly and efficiently in a timely manner . The one incident if I hadn't had your service department work on it I would have shortly lost complete steering control while driving which could have ended in a possible disaster as you can imagine . I will let noone but your service department work on my vehicle in the future . Keep your service as is and you will have a customer for life. Thank you .
Roger G,8/29/12 Planet PreOwned Vestal
"Jeff Wickman did not pressure us"
Jeff was a wonderful sales person to our family. He did not pressure us, he let us take our time with our decision even though it was closing time. He answered my 9 and 10 year olds questions as if they were as important as the questions I was asking myself. He was patient with the numererous phone calls I made to him, and he got things done quickly for us. I would highly recommend Jeff Wickman to anyone looking to purchase a used vehicle, as well as recommending Planet Pre-Owned in Vestal,NY.
Jennifer M.,Planet Preowned Vestal 8/27/12
"You exceeded my expectations"
Mine is a very positive experience with your body shop collision team. The gentleman that I dealt with the most was Stan Wassell, but everyone I came in contact with was kind and courteous. Every aspect of the process was practically effortless for me and obviously geared towards pleasing the customer. When you say that you strive to exceed expectations, you really mean it and you certainly exceeded mine. It has been a long time since I have experienced that type of service in this area. I hope you will share my feedback with all involved. Thank you so much, Linda
Linda M. 8/24/12,Matthews Collision Center
"I have received such genuinely warm and helpful service right from the first phone call"
Just bought my very first Subaru, and I am all starry-eyed with glee! The Crosstrek XV is a wonderful combination of stylish and sensible, fun and reliable, and I can't wait to take it on all kinds of adventures. The staff at Matthews Import are lovely -- I have received such genuinely warm and helpful service right from the first phone call, through the test drives, to the final signing. Jeff Wickman is very knowledgeable and honest. He helped me find a car that was "baby-bear" just right for me and my lifestyle, and has patiently walked me through every step of the purchase. A warm shout-out to Bill, who was able to assist in the test drive with wisdom and laughs, too! A very special thank-you also, to the finance manager, who did absolutely everything in his power to help me get a wonderful deal on my new car. I am so grateful for everyone's help through this process. See? Car buying isn't scary -- here at Matthews, it can be a lot of fun, too. Thanks, everyone!
Christine M,10/05/13 Matthews Import Center
"I love the one price no hassle"
I bought my first KIA three years ago, Bill Kalka was my salesman and very informative and helpful. Now just over a week ago, Bill was still there for me and helped me again . He helped me pick the best vehicle for me, a 2014 Blue Kia Forte, I love the one price no hassle and the great customer service that I get from Kia (Bill Kalka). Thank you for my great ride!
Debbie,11/07/2013 Matthews Import Center
"Gil Fully Understands Customer Satisfaction"
I would like to acknowledge the very professional efforts of Service Advisor Gil Millard at the Import Center. Gil fully understands Customer Satisfaction and has always been very helpful to me and working around my schedule for service work. I can trust Gil knowing that I will always get sound technical advise and trusted service with Gil's interface. I just wanted you to know how much we appreciate Gil's efforts. By the way, our relationship with all of you dates back to the Saturn days - - fourteen cars later, 3 of which are Subaru's (my wife Elaine has owned two Legacy's, and I have an Outback). Trusted service and employees like Gil Millard keep us coming back. Thank you.
Louis A,7/27/13, Matthews Import Center Service
"Great Customer Service, Professional Facility"
My first time buying from a dealership. My salesman, Bill Skudder, was extremely helpful and understanding, answered all my thousands of questions, was down to earth and very knowledgeable and personable. I also spoke to the finance person, Scott Stica, who explained the process and extra warranty available to purchase. Both men were informative and pleasant to deal with. I would highly recommend Matthew's Import Center
Richard,8/6/13 Matthews Import Center
"Such wonderful service!"
I brought my 2012 GMC Terrain in for service and everyone was very helpful and courteous. They did a repair, oil change and an update all at once so I didn't have to make separate appointments. I was very happy when I received my bill and the repair and update were covered and my oil change was almost half price bc of there auto rewards program! I couldn't be happier with my experience! Thank You for such wonderful service!
Gina B.,08/01/2013 Matthews Chevrolet
"he looked us right in the eyes and spoke with us"
All of the staff was incredible helpful. We first saw the car we ultimately purchased at the dealership in Norwich and Gary was very firendly. Because perferred to test drive the car in Binghamton Alan took over and he was great. The dealership took care of getting the car from Norwich to Binghamton at no cost to us at all! Alan is very friendly, took time to speak with us about all the details and made us extremely comfortable with our purchase. We loved the fact that he didn't work from a computer - he looked us right in the eyes and spoke with us. He was also incredible tolerable of our over-active toddler. Alan really went above and beyond, leaving the hospital bed to deliver our car to us. We look forward to working with Alan in the future
Jenny,09/11/2013 Matthews Planet Preowned
"Very understanding and helpful"
Customer Service was GREAT!! Felt welcomed and not pushed into anything at all!! Recommend buying from Matthews Planet Pre-owned any time! Alan was great, and was a HUGE help with explanation of cars. GREAT purchase, and well worth it. The manager Jim Morris was very understanding and helpful also with finding withing my price range. Pete the finacing guy was very open and honest with the price part and banking.
Chelsea M.,11/05/13 Matthews Planet Preowned
"Very personable and professional"
I received great customer service at Planet Preowned in Vestal from Bill Frank. He was very personable and professional. I will definitely refer this dealership to my friends and family. Rob DeGroat helped Bill with the closing and delivery of my Jetta and was also very pleasant to work with. Thank you for a pleasant experience.
Stephenie H.,10/07/2013 Matthews Planet Preowned
"Tom respected our wishes and never made us feel like he was in a hurry"
Tom Donovan, is one of the best sales representatives that my wife and I have ever had the pleasure of dealing with. He is very low key and extremely easy to deal with. When we went to Matthews lot to look at cars Tom was our first contact. We explained that we were not ready to make a purchase and just wanted to look at various choices and prices without any pressure to sign to buy. Tom respected our wishes and never made us feel like he was in a hurry to get us to buy a car. We felt very at ease, did in fact purchase a Regal, and the entire process was great. If anyone wishes to be treated with respect and honesty - request Tom Donovan
R. McEwen ,10/01/2013 Matthews GM Center
"I Have never experienced such excellent assistance in finding a vehicle "
I Have never experienced such excellent assistance in finding a vehicle that met our request before. Once the vehicle was received the Sales men called us, and start to finish the transaction was excellent. The process of the paper work was quick and efficient as well. We spent less than 45 minutes total filling out and signing the paper work!! Our sales men also went above and beyond to be sure the vehicle was serviced and shiny inside and out when we picked it up! We will rave about our experience for years to come!! Thank you Matthews for such an excellent experience and assistance in fulfilling our request in a vehicle!!
E&J B.,09/07/13 Matthews GM Center
"Very patient and helpful"
We were in search of a specific truck and test drove a few. Our salesman Matt Dicks was VERY patient and helpful over our two months of searching. He wasn't pushy or demanding.. Once we decided on a truck, the process was so easy! Thanks Matt for taking the time to ensure we got what we were looking for and answering all of our questions
The Whorrall Family,10/07/13 Matthews Ford Lincoln Planetpreowned
"demonstrated the true meaning of taking customer service to the next level"
I was looking for a new truck and was fortunate enough to meet Andy Wheatley who demonstrated the true meaning of "taking customer service to the next level". Andy was responsive to my questions and went above and beyond my expectations of the sales process and he is truly an asset of Matthews Ford!! Thanks again Andy!
B. Page,10/07/13 Matthews Ford Lincoln Planet Preowned
I bought my new truck a few months ago, had a great experience then, today, earlier this week I made an appointment for service. First time using their Service Department. I was early arriving, they found my information, in a timely manner, took my vehicle and quoted me a time of 45 minutes to an hour for the service to be completed. Denny Clark whom I was dealing with, came and told me my vehicle was completed and ready to go. Total time 38 minutes from exiting my vehicle until pulling out of the parking lot. Thanks Denny !!!!!!, also a very nice waiting area with reading material, comfortable seating, and large screen TV. I rate them a 5 Star, they deserve it. Denny runs a great operation.
Ken G. 2/26/12,Matthews Chevrolet
I came to Planet Pre-Owned after hearing many good things about the service and the assistance provided. When I came in, I met with Jeff Wickman and he was very helpful and kind with assisting me in finding the right car for me. Because I wasn't too sure with what I could afford and what I initially wanted the Business Manager Peter Richman helped me out with the financial part of my car purchasing experience. After I met with both of them, they together came up with something that would fit my requests (budget etc). To my surprise, the payments came out to be less than I thought, which is great! Awesome job! Thank you Jeff and Pete for helping me through my first car buying experience! I would definitely recommend Matthews Planet Pre-Owned to everyone!
Michele M. 2/20/12,Planet PreOwned
Jeffrey C. 2/17/12,Matthews Chevrolet
wanted to thank Matthews for a doing a wonderful service job today. I had an
appointment for my 2008 Subaru Legacy for some routine maintenance. The service
rep that worked with me, (his name is Gil Millard), was excellent and explained
the services that Mathews provides. I had explained that there was a noise with
my car and he said they would look to see if they could pinpoint it. The
mechanic that did the work on my car also did an excellent job by doing the
requested maintenance, diagnosing the noise and fixing it. (As it turned out,
and to my surprise, the noise coming from the front end of the car was covered
under warranty). Together they were both very professional and did an amazing
job. I would also like to add that I had bought my car new back in 2008 from
Mathews before I had moved out of state. The sales team at the time did a great
job in helping me find the right car for me. I wanted to congratulate your team
at Matthews Subaru for doing an excellent job. I plan on being a long term
customer because of the polite, courteous, professional, and helpful employees
you have working there. Thanks again.