To Our Valued Matthews Auto Customers

We are committed to keeping your safety a top priority and will continue to keep you updated with our ongoing efforts to protect you, our community and our team.

Matthews Auto Vehicle Sales Departments are Open by Appointment Only!

Vehicle Sales Process - Effective May 8th until further notice
  • Vehicle shopping process remotely via phone and online communication.
  • Once the vehicle selected, schedule your appointment for vehicle inspection/test drive. Vehicle touchpoints sanitized before and after.
  • The showroom is not open to the general public - Appointment required to enter.
  • Trade-In Evaluation - Done at the dealership, or Online via KBB Trade-In Value. Vehicle touchpoints sanitized before and after.
  • Sales Delivery - By Appointment Only.
  • Final paperwork completed in a CDC compliant office - sterilized before and after every customer interaction.

Additional safeguards by Matthews, to protect yourself and our team:

  • Split shifts of the sales team, to reduce sales consultant density by 50%
  • Face masks required for all inside the facility
  • Continual sanitation of all touchpoints
  • Daily temperature checks of all Matthews team members via a touchless infrared thermometer
  • Customer temperature checks of all Matthews customers entering the building via a touchless infrared thermometer
  • Reconfigured showrooms to increase spacing and spread out our customers and team members
If you are interested in pursuing a Vehicle Purchase under the Essential Vehicle Sales Process as outlined above by NYS, please start with contacting Matthews via the Form Below, or Call us at 888-462-5618.    

The health and safety of our Customers, and our Matthews Team Members are our top priority.  We will make this process as smooth and safe as possible. 

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